Support chat
Chat is open from 9am to 11pm; for problems needing quick answers, this is the most workable way.
Not orders in chat; identity is verified first, keeping your account information secure.
77joya Support: Real people, real help
The Dhaka-based team, with 77joya Support, gives quick replies; questions related to bKash, Nagad, and Rocket are also clearly handled here.
Create Account Log In
How the 77joya Support team works
In the morning, when messages arrive, the team first identifies the issue and then responds in simple language in the same thread, so you don't have to repeat the same thing.
Here there are 11 support members who work from Dhaka, and they respond in Bengali, English, and simple spoken language; new members have 2 weeks of training, so they can clearly explain questions, accounts and 77joya App-related matters.
If you Help Center See, many common questions are already available, and if a complex matter arises, the team reviews the entire context at once.
Three easy ways to contact
Email support
If you want a written explanation, email is better; please include good screenshots, the time, and the device you are using, so the reply is more accurate.
When attaching files, JPG or PNG is the easiest; for bigger problems, this route is clearer for the team.
Help Center
Frequently asked questions, login issues and app notices are here; for small problems you often get answers here.
FAQ page On the FAQ page, instructions are available within 5 minutes; this is quite convenient for new users.
What to say when contacting
Three details to have ready before contacting so the team can go straight to the right place
- Enter your username or registered number
- Explain the problem in 12 lines
- Please include screenshots
People from Dhaka, Chattogram or Sylhet who come usually send these 3 things first: a bKash, Nagad or Rocket transaction, with time and details, to be quickly matched.
How long does solving common problems take
Times below assume real tasks; for complex verifications, it may take a bit longer, but the team provides updates.
| Problem Type | Channel | Estimated time |
|---|---|---|
| Login problems | Chat | 1020 minutes |
| Account verification | 13 hours | |
| Payment reconciliation | Chat | 1530 minutes |
| App notices | Help Center | Instant |
On the 77joya Contact page this is especially important because small problems don't require separate waiting.
Three distinct team roles
Nusrat, Live Chat Lead
Nusrat organizes 34 issues in the same conversation; she typically handles login and device-related questions first.
Rashed, Payment coordination
Rashed checks the records of bKash, Nagad and Rocket to see how to fix even with an incorrect reference number, and explains it clearly.
Tania, Help Center Editor
Tania reorganizes old questions, so the 77joya Help page stays compact, tidy and simple.
What to do for quick answers
Keeping a small checklist makes work easier; the team can quickly grasp your question.
- Note the issue
- Tell us which page has the issue
- Send screenshots and messages together
- Do not send the same question repeatedly
This habit is especially useful for most users in Bangladesh, especially at night when mobile data is slow, as providing all information at once saves time.
Three questions about 77joya Support
How long does it take to get an
For common questions, answers come in 1020 minutes; if verification is required, it may take a bit longer.
Is help available at night?
Yes, the chat service is often open late; the help center is always readily visible.
What should I do if there is a problem with
During the transaction, provide the amount and reference number so the team can quickly verify and resolve.
Final word on 77joya App and login
The app, login, and all contact info are in one place, so whether new or old, you can get help from 77joya Support.
Create Account Log In